Help with the apps
One page for every app. Start with the answers below, then write to me if they do not solve it.
Contact me
The quickest way is the contact form with Support request selected. Please tell me the app, its version (shown in the app's settings or About screen), your iOS or macOS version, and what happened. I aim to reply within a few working days.
Please do not send medical records, card numbers, passwords or tokens, by form or in a public issue. I will never ask for them.
Report a bug or request a feature
Every app has a public issue tracker on GitHub. Some apps also have a feedback form built in. Both create a public issue, so leave out anything private.
| App | Report here | Inside the app |
|---|---|---|
| FocusFence | github.com/stavrop/focusfence | In-app: Settings, Feedback |
| Deltion | github.com/stavrop/deltion | In-app: Settings, Report a Bug or Request a Feature |
| Sthenos | github.com/stavrop/body_battery | In-app: About, Report a Bug |
| Panoptes | github.com/stavrop/panoptes | Settings opens a pre-filled issue |
| Hex!s | github.com/stavrop/hexis-habit-tracker | In-app: Settings, Feedback |
| NC User Admin | github.com/stavrop/nc-user-admin-privacy | In-app feedback form |
| iCard Store | github.com/stavrop/icard_store | In-app feedback form |
| Krasis | github.com/stavrop/krasis | – |
| Periplous | github.com/stavrop/periplous | – |
| AI Usage Limits (iOS) | github.com/stavrop/ai-usage-limits | Settings opens a pre-filled issue |
| AI Usage Limits (macOS) | github.com/stavrop/ai-usage-monitor | – |
| Masque | github.com/stavrop/masque | – |
Common questions
I paid, but Pro or Plus is not unlocked
Open the app's paywall or settings and choose Restore Purchases, signed in with the Apple Account you bought with. Purchases are handled entirely by Apple.
How do I cancel a subscription or ask for a refund?
Cancel in Settings, your name, Subscriptions. Refunds are decided by Apple: go to reportaproblem.apple.com. I cannot see or issue refunds.
My data is not syncing between devices
Check that you are signed in to the same Apple Account, that iCloud Drive is on for the app (Settings, your name, iCloud) and that sync is switched on in the app, where it has a setting. Allow a few minutes on a good connection.
An app says it cannot access Health, Photos or Screen Time
Open Settings, then Privacy and Security, choose the category, and allow the app. Health is under Health, then Data Access and Devices. Screen Time access can be taken over by another Screen Time app, so reconnect it from within the app if asked.
How do I delete my data?
See "Deleting your data" in the privacy policy.
Which versions of iOS do the apps need?
Each app's page lists its requirements under At a glance. Start from the apps overview.
Security reports
If you found a security problem, use the contact form and write Security at the start of your message. For the open-source apps you can also use GitHub's private security advisory on the repository. Please give me reasonable time to fix it before you publish details.
Terms
Each app’s terms are on the terms page, with a section for every app.